In today’s digital landscape, your website is typically the first interaction your patients have with your business. But how do they find your website? And once quality visitors do navigate to your site, are they turning into patients for your practice? Live chat management is a great service we offer that, when combined with some of our other services like dental SEO and dental PPC management, can convert more patients for your practice. Here's why live chat management makes sense for your practice:
- Only 9% of websites are currently using live chat support. Having live chat support for your website could be a great difference-maker
- As much as 77% of customers won’t make a purchase on a website without live chat support.
- Average response time for customer service via emails is 12 hours. This is much to slow for our customers needing answers quickly and can mean losing revenue.
- 63% of website visitors are more likely to return to a website that offers live chat support.
- Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone.
What is Live Chat Management?
Live chat is an opportunity for your patients and potential patients to schedule with you quickly and easily on your website. In the world we live in today, patients want quick responses to their inquiries. Also, some patients prefer live chat over picking up a phone. One of the keys to a great customer service experience is thinking about all of your patients and finding solutions for what they care about most. Live chat management can be an answer to improve your customer service experience.
Why Should a Dentist Get Live Chat Management?
There are many reasons your dental practice should get live chat management, here are a few:
Customers Prefer Live Chat
A big reason your business should get live chat support for your website is because your customers want it. More than half of all customers prefer to talk online in real time rather than call a company. As business owners, we must be flexible in offering multiple contact methods as our customers are not all the same. While some customers prefer calling our business on the phone, others prefer not to interact with us directly. Live chat support for your website allows customers to contact you in a quick and painless way. According to J.D. Power, a staggering 42% of customers prefer live chat compared to only 23% for email, and 16% for social media/forums.
Increased Revenue with Live Chat
If you’re looking for a new way to grow your dental practice, using live chat support is an answer. As business owners, we search for ways to increase revenue. According to Forrester, customers that use a business’ live chat support bought 10% more than customers who didn’t. In addition, visitors that contact you via live chat are 4.5 times more valuable than visitors who do not.
Customers Expect Live Chat
The third reason to get live chat support for your website is because your customers expect it. 51% of consumers say a business needs to be available 24/7. This is not possible for most businesses, especially small businesses. To accomplish this, managed live chat support for your website should be considered.
Live Chat Adds New Leads to Your CRM Tool
The final benefit of our live chat management service is that any new potential patient that connects via live chat is automatically added to your customer relationship management tool, which grows your influence. The best dental practices keep track of their patients and potential patients, a CRM will help you do that, and live chat is a great vehicle to increase the size of your audience reach.
We are a Top Dental Live Chat Management Company
We work with many different types of dentists and have the results to show we mean business. We would be more than happy to provide you with an honest overview of your dental practice and how our live chat management services, combined with our other services, can grow, streamline, and protect your dental practice. We are your X-factor for increasing bringing you new patients, keeping your practice safe, and reaching your financial goals. Contact us to learn how we can help your dental practice!
When Dr. Lesperance first came to us, he did not know what to expect; he had never worked with a dental practice management company before. Dr. Lesperance is a very successful general dentist, but was building his practice mostly by word of mouth. He wanted to grow his practice for the long-term.
We started the process by showing him how his internet strategy stacked up against his top competitors in her city. We then created a website strategy that would not only look great but that would allow us to build a successful search engine optimization strategy that brought new potential patients to the South Gables Dental website.
After Dr. Lawrence’s website was built, he started a 12 month SEO campaign. Dr. Lesperance's strategy targeted two main areas: Google Search listings and Google Map listings. In 12 months, Larry now ranks for over 650 keywords on Google – Important keywords like “gables dentist”, “coral gables dentist”, and many more of Coral Gable’s most competitive keywords. South Gables Dental’s previous site generated very little organic search traffic, he saw a huge jump of local searchers visiting her website. Larry’s Google Maps location was not being found very much by potential customers previously, but after 12 months of optimization 471 quality local leads brought new opportunities to Amy’s practice. Finally, Google Search yielded 267 quality leads, while previously his website was not generating many leads from Google. In total, over 700 quality, local leads were generated in South Gables Dental’s 12 month SEO campaign (These organic campaigns will continue yielding leads for many months and years for Larry’s dental practice in Coral Gables, Florida). Dr. Lesperance continues to use our SEO services as we’ve only scratched the surface of potential!
“BartX Digital is doing an incredible job and we’re lucky to have them!” – Tara Auclair, Marketing Director, South Gables Dental
FAQ About Dental SEO
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